Troubleshooting

This section provides solutions for common issues encountered during online meetings, including problems with microphones, cameras, joining meetings, using voice assistants, translators, screen sharing, and recording.

Microphone or Camera Not Working

Causes:

• Browser permissions denied
• Incorrect selected device
• Conflicting applications

Solutions:

• Allow access when prompted
• Navigate to Settings > Microphone/Camera and select the correct device
• Close applications such as Zoom, Skype, etc.

Cannot Join a Meeting

Causes:

• Expired or invalid link

Solutions:

• Verify the link's accuracy and confirm with the Host
• Refresh your browser and try again

Jarvis Voice Assistant Not Responding

Common Causes:

• Jarvis is disabled in the meeting
• Unrecognized command
• Microphone muted
• Microphone blocked by browser permissions
• Network issues

Solutions:

• Ensure microphone access is granted
• Ensure microphone is enabled
• Use supported commands like "hey, jarvis summarize last 10 minutes"
• The AI Assistant panel only works for logged-in users

Translator Not Working

Common Causes:

• Feature disabled
• Microphone muted
• Microphone blocked by browser permissions
• Network issues

Solutions:

• Click the Translator icon to enable it
• Select your preferred language in Settings > Language
• Rejoin or refresh if subtitles fail to appear
• Ensure microphone access is granted
• Ensure microphone is enabled

Echo or Audio Feedback

Common Causes:

• Open microphone combined with speakers
• Multiple users in the same room

Solutions:

• Use headphones
• Mute other devices/microphones
• The Host/Moderator can mute all participants

"You Have Been Removed from the Call"

Common Causes:

• Host/Moderator removed you
• Network disconnection

Solutions:

• Rejoin via the original link
• Contact the Host for clarification

Screen Sharing Not Working

Common Causes:

• Unsupported device

Solutions:

• Use desktop browser
• On macOS: enable screen recording in System Preferences > Security & Privacy

Poor Video or Audio Quality

Causes:

• Weak internet connection
• Too many video streams

Solutions:

• Switch to a wired connection or stable Wi-Fi
• Turn off your own camera or others' cameras if necessary

Recording Won't Start

Common Causes:

• User is not the Host or Moderator

Solutions:

• Verify permissions with the Host

TIP

If you continue experiencing issues, ensure your browser is updated to the latest version and that you have a stable internet connection of at least 2 Mbps.