Troubleshooting
This section provides solutions for common issues encountered during online meetings, including problems with microphones, cameras, joining meetings, using voice assistants, translators, screen sharing, and recording. It outlines potential causes for each issue and offers practical solutions to resolve them, ensuring a smoother online meeting experience.
Microphone or Camera Not Working
Causes:
- Browser permissions denied
- Incorrect selected device
- Conflicting applications
Solutions:
- Allow access when prompted
- Navigate to Settings > Microphone/Camera and select the correct device
- Close applications such as Zoom, Skype, etc.
Cannot Join a Meeting
Causes:
- Expired or invalid link
Solutions:
- Verify the link's accuracy and confirm with the Host
- Refresh your browser and try again
Translator Not Working
Common Causes:
- All participants have selected the same language
- Microphone muted
- Microphone blocked by browser permissions
- Network issues
Solutions:
- Select your preferred language in Settings > Language
- Rejoin or refresh the meeting page
- Ensure microphone access is granted and enabled
Echo or Audio Feedback
Common Causes:
- Open microphone combined with speakers
- Multiple users in the same room
Solutions:
- Use headphones
- Mute other devices/microphones
- The Host/Moderator can mute all participants
"You Have Been Removed from the Call"
Common Causes:
- Host/Moderator removed you
- Network disconnection
Solutions:
- Contact the Host or Moderator for clarification
Screen Sharing Not Working
Common Causes:
- Unsupported device
Solutions:
- Use desktop browser
- On macOS: enable screen recording in System Preferences > Security & Privacy
Poor Video or Audio Quality
Causes:
- Weak internet connection
- Too many video streams
Solutions:
- Switch to a wired connection or stable Wi-Fi
- Turn off your own camera or others' cameras if necessary
Recording Won't Start
Common Causes:
- User is not the Host or Moderator
Solutions:
- Verify permissions with the Host
TIP
If you continue experiencing issues, ensure your browser is updated to the latest version and that you have a stable internet connection of at least 2 Mbps.